Terms of Service
24-Hour Cancellation Policy
Your appointments are very important to our Touched Hair & Beauty team. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with at least 24-hour’s notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate other clients on our waiting list. We do, of course, understand that unavoidable issues come up and we will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of the reserved appointment(s).
• ’NO SHOWS’ will be charged 100% of the service amount.
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure or you can view your appointments on our online booking features available on most app stores and online via our website.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know. However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10-minute grace period. After that time, we will call to check in on you. If you can make it in time for your entire service to be completed, great. If not, you may have to forgo parts of the service to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
Guarantee on Services
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Guarantee on Products
Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns for store credit on any faulty products within 30 days from purchase if at least 2/3 of the product is remaining.
Cell Phones & Hand-Held Devices
As a courtesy to others Please silence your cell phones and other devices. Do not use speaker phone, we ask for you to use headphones or text.
Children may not accompany clients while receiving chemical services and beauty services.